Fri, 12 / 2020 6:28 am |

Only reinstates my original review about the type of people that own and run Vidaxl :) what a pity. Step 2: Provide the following details to vidaXL CS that you will have received from your end customer: Order number; New delivery address; Note: please try Chat first if there is no tracking number yet. These photographs need to be (digitally) date marked and sent to either an e-mail address provided by the drop shipper or directly to local customer service emails . account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. The courier says that they didn't receive the order yet and VidaXL do not answer their emails. Always got best service. Shipping & delivery. They have said they have requested a new package me sent, but won't provide a new tracking number. The parcels are since more than 15 days in my home town, but the carrier cannot deliver my parcels unless VidaXL sends them a new shipment number to send the additional parcel back. Nothing but an attempt to erase bad customer feedback over Trustpilot. Vidaxl — wish order of 4 acacia chairs 90.00 per order by company vidaxl and wish. Customer Service My account. Contact Us Most concerns involving this Website can be resolved quickly and efficiently through our customer service department. Customer service My account. if anyone wants proof of me having ordered from vidaxl, the order number is #471040283. Order. 293 people have already reviewed vidaXL. I have complained about incorrect delivery for a long time and still have not received what I paid for 18.04.2020 It is impossible to contact customer service as the phone number provided on their site is incorrect. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." The assembly instructions were bad. They requested I sent the order receipt and PayPal transaction receipt and several other details. Every vidaXL web shop has its own customer service. Step 3: vidaXL CS will confirm back if the address change was successful or not. Ridiculous and most annoying customer service I've ever experienced. Auction information. COVID-19. Read about their experiences and share your own! I have received nothing. Shipping & delivery. Ordered 17 day ago. They were unable to find a record of it! order never received and no customer service. Please check our FAQs to find an answer to your question. Return. Terrible service and late delivery. citing the order number and item number. Ordered at: vidaXL.com.au Delivered by TOLL_AU Customer Complaints . Customer service number is disabled so you can’t call and every email you send to customer services you get different response back from a different person. | Read 21-40 Reviews out of 179 Check your order status, delivery status, invoice and more in your account. Auction information. Please contact our customer service for more information. COVID-19. We sell our products to customers in 27 European countries, the United States and Australia, and are always hard at work to expand and reach even more customers. The customer is obliged to bring (photographic) evidence. Our promise. Item was well packed but the protective film was scored and scratched in many many places. In which of the following categories does your answer fits best? Step 1: Check the return request and expected solution from your end customer are valid in Applicable solutions.If not, deny your end customer’s request. Product information. VidaXL has awful,awful, awful customer service! VidaXl Black High Gloss Furniture (Very Disappointing) Purchased a High Gloss cabinet from VidaXl (selling on EBay) the delivery was excellent, but the quality of the cabinet was very poor. Read about their experiences and share your own! Request your end customer to … Please kindly change MP4 format to another in adavnce, such as AVI and rmvb. Step 2: Send a request for missing parts to vidaXL CS and include: Order number; SKU with missing parts; Step 3: vidaXL CS will provide you with a part list. vidaXL is an international online retailer. Vida XL pretend that it was sent though GLS. For COVID-19 reasons, shipments in Italy by carrier BRT blocked some zip codes.Please click here for details. Our customer service department always tries to help in the best way possible - if you are still having issues with your order we would like to hear from you, and help you further. update: A day after opening a dispute on PayPal they sent the item. Kind regards, Sara Castro/vidaXL Margaret B 1 review. Reply. Customer service has been atrocious. ... please do not hesitate to contact our customer service team at webservice@vidaxl.com Wishing you a lovely day. The automatic responses from VidaXL customer services simply do not bother read, understand or care about issues their customers raise. Fraudulent only sent 2 chairs for 90.00 not what was advertised on wish. Return. Upon inspection vidaXL will decide upon one of … vidaXL respects your privacy. This is a scam process and a nasty business approach which takes your money $ 600 but you have no way to contact anyone via phone or email if you have a Guest Account Booking, so you cant make claims or make returns My Order number: 6110111856 Order date: 29 August 2020. I needed 16 chairs only received 6 … 21 Customer ... and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Exceptional circumstances: You … VidaXL is not reachable by phone. Received a confirmation order number but never recieved a confirmation email. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Payment. We also offer customer service in the native language of all the countries that we are active in. vidaXL offers its customers a 30-day cooling off period. I have received one item that is defective and 2 items have not … account_outline Your account. ... Sub quality products and no customer service what so ever. Auction information. I have been Vidaxl Customer for quite long time, and I can only say good things, never experience bad customer service. 6,701 people have already reviewed vidaXL. Unfortunately, there is no real customer support or phone number. They also don't have a phone number. Share. Share. Payment. However, it is possible to retract a bid before the end of an auction, but only in exceptional circumstances. If the customer requests return and refund, follow the Standard Return page. Read about their experiences and share your own! After three days the package was not send to me. The chat is a computer which gives you useless answers. We are now faced with buying new chairs from a reputable company, not some overseas operation that hides their actual location and washes their hands of the shoddy products should the develop faults. If you are unable to resolve your concern within 10 business days of contacting our customer service department, then either party may file a claim pursuant to these Terms to resolve the dispute. Trying to speak with customer service at Vidalx.com is impossible, as the phone number provided on overstock is never answered. About vidaXL.co.uk. vidaXL is an international online retailer. As I purchased via overstock.com, I tried to request parts via my order on overstock, but Vidaxl.com does not offer parts replacement via overstock. You can unsubscribe at any time. The lengths some people will go to shrug off their responsibility and a bad review! Order. Customer Service Department. How to request a return. Always got best service. I have tried everything. vidaXL respects your privacy. For me the last time to order by VidaXL. Reply. I ordered 2 wicker garden recliners, which both were missing parts. Got a shipping confirmation within 24 hours with a tracking number. Due to the system issue, currently we don't support to send vidaXL customer service videos in MP4 format as proof. Moreover, in all countries in which we are active, we offer customer service in the native language. Only by e-mail or a stupid chat. * — Select — 1. vidaXL webshop (ordering / payment) 2. You can make use of our chat to get an answer.Opening times: Monday to Friday from 09:00 - 17:00. Useful. Product information. You can unsubscribe at any time. Therefore, if within the 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item or even if you’ve changed your mind, you can return it for a refund. I ordered a Dog Kennel from Vidaxl and… I ordered a Dog Kennel from Vidaxl and only 3 of the 4 packages were delivered. Shipping & delivery. i cannot access my account on the vidaxl website. Payment. Useful. Return. You can unsubscribe at any time. Discount is only valid on vidaXL branded products. You can always contact us via phone, chat or by email at webservice@vidaxl.dk. Every one of our customer service agents derives great satisfaction from solving problems every day. They sent back an email through Overstock saying that I exceeded my 30 days so unfortunately I could not return the vidaXL chase lounge chairs. Order. Unfortunately I lost 400.00 dollars, however, they have lost my business over a lifetime! GLS tracking says that the sunbed was delivered to me. Customer Service My account. Promissed me to send the package within three days. vidaXL respects your privacy. As a customer of vidaXL you can hold us to the following promises: NOTE: For Australia and Norway, some fees are applicable for the reason Not As Expected as described in Return Costs. The teams are ready to answer all customer questions, and to resolve any issues with an order or product as quickly as possible, in the customers’ native language. After a few weeks, no sign of my item, and tracking showing it was never handed to the courier, I contacted vidaXL with the order number. Make sure your end customer is aware of this. Discount is only valid on vidaXL branded products. When you place a bid on vidaXL, you enter a binding contract. 179 people have already reviewed vidaXL. Discount is only valid on vidaXL branded products. VidaXL sent my order twice, yet with only a single shipment number. Product information. ... To VidaXL: Issue number #4610490515 Useful. What can we improve so it will be (more) likely that you would recommend vidaXL? I ordered a sunbed. account_outline ... Get in touch with our Customer Service or find the answer in our FAQ. Get in touch with our Customer Service or find the answer in our FAQ. Customer Service . 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